{"product_id":"dental-treatment-coordination-communication-protocols-ethics-and-patient-experience","title":"Dental Treatment Coordination: Communication Protocols, Ethics, and Patient Experience","description":"\u003cdiv class=\"dentico-course-sheet\" lang=\"en\" dir=\"ltr\"\u003e\n\u003cp\u003e\u003cstrong\u003eCategory:\u003c\/strong\u003e Marketing and Management\u003cbr\u003e\u003cstrong\u003eInstructor(s):\u003c\/strong\u003e Olga Agaltsova\u003cbr\u003e\u003cstrong\u003eCourse structure:\u003c\/strong\u003e Lessons: 4 lessons | Duration: 1 h 18 min\u003c\/p\u003e\n\u003ch3\u003eCourse overview\u003c\/h3\u003e\n\u003cdiv class=\"dentico-course-overview\"\u003eCourse overview:\n\u003cp\u003e\u003cspan\u003eCoordination of treatment in modern dentistry goes far beyond an administrative function and becomes a full-fledged managerial and communicative system within the clinic. \u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eIn conditions of increasing complexity of medical cases, rising patient demands and the need to synchronize the team's work, the treatment coordinator forms a common language of interaction between the doctor, the administrator and the patient.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eThe course by Olga Agaltsova, author of the ecosystem “Reception-Hub” and founder of the medical staffing agency “Sovmestimost”, is based on practical understanding of clinical processes and real pressure points within the medical team.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eDuring the course, you will study:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003cspan\u003e— The role of the treatment coordinator as a connecting link between the clinic, the patient and the team\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Strategies for preventing conflicts between the doctor, the administrator and the curator\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Ethical and effective models of medical communication in dentistry\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Patient support regulations: from identifying needs to agreeing on treatment\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— The psychology of communication and methods for working with the patient's “pains”\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Building controlled and transparent clinical processes in the clinic.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWhat you will learn\u003c\/h3\u003e\n\u003cul class=\"dentico-learning-outcomes\"\u003e\n\u003cli\u003eDescribe the treatment coordinator’s role and essential responsibilities within a modern dental clinic.\u003c\/li\u003e\n\u003cli\u003eApply ethical communication models to identify and address patients’ true pains and needs.\u003c\/li\u003e\n\u003cli\u003eImplement structured patient intake, agreement confirmation, and follow-up procedures.\u003c\/li\u003e\n\u003cli\u003eDesign team workflows and touchpoint maps to coordinate clinic roles and prevent conflicts.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse lessons\u003c\/h3\u003e\n\u003cdiv class=\"dentico-lesson-list\"\u003e\n\u003cdiv class=\"dentico-lesson-card\"\u003e\n\u003ch4 class=\"dentico-lesson-heading\"\u003e\n\u003cspan class=\"dentico-lesson-number\"\u003eLesson 1.\u003c\/span\u003e \u003cspan class=\"dentico-lesson-name\"\u003eTreatment Coordinator in Modern Dentistry: Balancing Clinic, Ethics, and Patient Experience\u003c\/span\u003e\n\u003c\/h4\u003e\n\u003cdiv class=\"dentico-lesson-program\"\u003e\u003cp\u003e\u003cspan\u003e— Terminology and specifics: who is the treatment coordinator (curator) in a modern clinic\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Reframing the concept of “Sales”: why this is not pushy, not humiliating and does not demean the clinic’s dignity\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Key features of ethical medical sales\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— What patients themselves say: feedback on the work of coordinators\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Step-by-step structure of the “Patient Intake” process and the lawful place of the curator in this chain\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Role distribution in the business process: Performer, Responsible person, Consultant, Informed party\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Team interaction: roles of the administrator, the doctor and the manager. What changes fundamentally with the appearance of the curator?\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Key functions for which the curator is responsible.\u003c\/span\u003e\u003c\/p\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"dentico-lesson-card\"\u003e\n\u003ch4 class=\"dentico-lesson-heading\"\u003e\n\u003cspan class=\"dentico-lesson-number\"\u003eLesson 2.\u003c\/span\u003e \u003cspan class=\"dentico-lesson-name\"\u003eStrategies for Managing and Preventing Conflicts Between Dentist, Administrator, and Coordinator\u003c\/span\u003e\n\u003c\/h4\u003e\n\u003cdiv class=\"dentico-lesson-program\"\u003eLesson 2 description:\n\u003cp\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eBasic work regulations of the curator\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eThe coordinator's presence at the physician's initial consultation: all advantages and hidden drawbacks\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eCommunication channels: in-person communication in the clinic vs telephone and messenger communication\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eIs playing to the patient's emotions worth it? Working with the patient's conscious need and the technology of forming a new need\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eExpert detection of the patient's true pains, fears, and needs\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eCollecting information and presenting methods of closing needs through a treatment plan\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eTechniques for recording and confirming agreements with the patient\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eFollow-up: key tasks of the curator\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eSystem of ecological reminders, monitoring status, and maintaining patient motivation on the path to a healthy smile.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"dentico-lesson-card\"\u003e\n\u003ch4 class=\"dentico-lesson-heading\"\u003e\n\u003cspan class=\"dentico-lesson-number\"\u003eLesson 3.\u003c\/span\u003e \u003cspan class=\"dentico-lesson-name\"\u003eProtocols and Psychology of Communication: From Identifying Pain to Ongoing Support\u003c\/span\u003e\n\u003c\/h4\u003e\n\u003cdiv class=\"dentico-lesson-program\"\u003eLesson 3 description:\n\u003cp\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eBasic regulations of the curator's work\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003ePresence of the coordinator at the physician's initial consultation: all advantages and hidden disadvantages\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eCommunication channels: in-person interaction in the clinic vs telephone and messenger communication\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eIs playing with candles worthwhile? Working with the patient's conscious needs and the technology of forming a new need\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eExpert identification of true pains, fears, and needs of the patient\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eGathering information and presenting methods of closing needs through a treatment plan\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eTechniques for fixing and confirming agreements with the patient\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eSupport: key tasks of the curator\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e\u003ci\u003e— \u003c\/i\u003eSystem of ecological reminders, monitoring condition, and maintaining patient motivation on the path to a healthy smile.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"dentico-lesson-card\"\u003e\n\u003ch4 class=\"dentico-lesson-heading\"\u003e\n\u003cspan class=\"dentico-lesson-number\"\u003eLesson 4.\u003c\/span\u003e \u003cspan class=\"dentico-lesson-name\"\u003eTreatment Coordination in Clinical Practice: Patient Communication and Workflow Design\u003c\/span\u003e\n\u003c\/h4\u003e\n\u003cdiv class=\"dentico-lesson-program\"\u003e\u003cp\u003e\u003cspan\u003e— Practical block: listening to two audio recordings of treatment curators' monologues\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Detailed case breakdown: how the curator collects information, qualifies the patient, analyzes needs and presents the treatment plan\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— 3 main zones of responsibility of the coordinator\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Procedure for implementing the curator function in a working clinic without sabotaging the team\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e— Patient touchpoint map: process steps, contact points and clear scripts-algorithms for each stage.\u003c\/span\u003e\u003c\/p\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"دينتيكو لكورسات طب الاسنان","offers":[{"title":"Default Title","offer_id":57691954184572,"sku":"DENTICO-PF-01KWAC6B1RWKKJHEC73M19TXSS","price":20.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0919\/1446\/9756\/files\/927538c2.webp?v=1792183849","url":"https:\/\/dentalcourse.store\/products\/dental-treatment-coordination-communication-protocols-ethics-and-patient-experience","provider":"Dentico || لكورسات طب الاسنان","version":"1.0","type":"link"}