Patient Communication and Dental Office Management: Protocols, Clinical Tips, and Strategies
The latest strategies and protocols for effective dental clinics management and enhanced patient communication!
Within the course you will learn:
– Protocols for attracting and retaining patients
– Protocols to dentist-patient communication
– Strategies to dealing with patient complains
– Strategies to maintain a healthy work-life balance.
Take your communication and clinic management skills to the next level with Dr. Anna-Maria Yiannikos — A renowned expert in the fields of human resources and dental business administration.
Lesson 1.Mastering Patient Management. Keep Your Energy High and Your Practice Flourishing. Introductory lesson
– The principles of the 80/20 rule. Application in clinical scenarios
– Identify and address problems and concerns of patients to regain control and empower your practice
– The 5 steps of dealing with patient complains
– The 5 steps to solve problems with courtesy and care
– Enhance the ability to understand your patients' concerns and needs
– Master effective communication. Practical communication skills to engage with patients
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
Lesson 2.Mastering Patient Management. Keep Your Energy High and Your Practice Flourishing
– The principles of the 80/20 rule. Application in clinical scenarios
– Identify and address problems and concerns of patients to regain control and empower your practice
– The 5 steps of dealing with patient complains
– The 5 steps to solve problems with courtesy and care
– Enhance the ability to understand your patients' concerns and needs
– Master effective communication. Practical communication skills to engage with patients
– Strategies to setting and maintaining boundaries with your patients
– Promote a professional and respectful environment within your practice
– Strategies to maintain high energy levels and a positive outlook. Manage difficult patients with confidence and poise.
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
Lesson 3.Attracting New Patients. Ingredients to Grow Your Dental Practice
– Challenges dental professionals face in marketing their practice
– Overcome daily obstacles to create a successful growth strategy of your dental practice
– Strategies to establish a consistent influx of new patients
– Strategies to stay ahead of your competition and maintain a thriving practice
– The use of contemporary marketing methods, such as VIP seminars, podcasts, Instagram live sessions, and online reviews, to attract and engage potential new patients
– Protocols for developing the skills and mindset required to excel in both the clinical and business aspects of your dental practice.
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
Lesson 4.Overcoming the Challenges of an Associate Dentist. Work-life Balance
– Techniques for attracting and retaining patients
– Time management skills to help you balance clinical work, administrative tasks, and professional development
– Techniques to achieve optimal efficiency and productivity in your role as an associate dentist
– How to set realistic goals and achieve them
– Deal with the pressures of dentistry, and maintain a healthy work-life balance.
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
Lesson 5.Overcoming the Challenges of an Associate Dentist. Communication Skills
– Staff and patients' communication skills
– Steps to creating a positive work environment, foster patient satisfaction, and facilitate teamwork within your dental practice
– The 4 essential elements for successful communication
– Powerful words and word choice
– Body language and expression of feeling
– The S.M.A.R.T model to attract more patients and improve patient-dentist communication.
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
4 lessons + 1 free (2h 27min)