Conflict Resolution in Dentistry and Prevention of Professional Burnout
Conflict resolution in dentistry and prevention of professional burnout
Course overview
The course that will teach you how to resolve conflict situations in the clinic with patients and colleagues, as well as prevent professional burnout.
In Melissa Díaz Caballero’s course you will learn:
how to diagnose, treat and prevent professional burnout
principles for resolving conflict situations during appointments
how to establish communication with patients and colleagues.
Course lessons
Lesson 1. Defining concepts of professional burnout syndrome. Introductory lesson
What is professional burnout syndrome?
How is professional burnout syndrome diagnosed?
Predisposing factors for professional burnout syndrome
Prevention of professional burnout syndrome.
Lesson 2. Defining concepts of professional burnout syndrome
What is professional burnout syndrome?
How is professional burnout syndrome diagnosed?
Predisposing factors for professional burnout syndrome
Prevention of professional burnout syndrome.
Lesson 3. Conflict management in dentistry
What are the main sources of stress and how to deal with them?
How to prevent professional burnout?
How to properly organize work time and place to reduce stress during the appointment?
Lesson 4. Conflictology in dentistry
What should the rules of communication with the patient be?
What should the rules of communication with colleagues be?
Strategies for preventing conflict situations.
