Dentist–Patient Communication: Interaction, Trust, and Professional Balance
Category: Marketing and Management
Instructor(s): Natalya Kuldasheva
Course structure: Lessons: 3 lessons | Duration: 3 h 21 min
Course overview
The course is dedicated to the art of effective communication between the dentist and the patient — interaction, trust, and professionalism.
You will learn all the secrets of building trusting relationships that will help increase patient motivation, minimize conflicts, and preserve professional calm in any clinical situations.
During the course you will learn:
– How to competently establish communication with the patient during the initial consultation
– How to increase the patient's trust in the doctor and the clinic
– How to effectively motivate the patient for treatment and referrals to related specialists
– How to understand the legal aspects of conducting a dental consultation
– How to prevent professional burnout and maintain emotional balance
– How to manage conflict situations and find compromise solutions.
The course is relevant for all dentists, hygienists, as well as residents and senior students of the dental faculty.
What you will learn
- Establish efficient, patient-centered communication during initial dental consultations for accurate information gathering.
- Apply strategies to increase patient trust and motivate acceptance of recommended dental treatment.
- Identify legal documentation requirements and ethical considerations for dental consultations.
- Recognize triggers of conflict and use techniques to maintain professional balance and resolve disputes.
Course lessons
Lesson 1. Effective communication with the patient during a dental appointment
– Psychotypes of personality, features of patient behavior at the dental appointment
– How to communicate with “difficult” patients while maintaining emotional balance
– Effective use of time during the consultation
– Obtaining complete information from the patient necessary for correct diagnosis
– Explaining the treatment plan to the patient. Prevention and resolution of conflict situations.
Lesson 2. Legal aspects, patient interactions and maintaining professional balance
– Legal advice on documentation procedures at dental consultations
– Analysis of clinical scenarios of communication with patients
– Professional burnout in dentists: what it is and how to prevent this threatening condition.
Lesson 3. Psychology of conflict in dentistry: triggers and prevention
– Psychology of conflictual relationships between patient and dentist in the context of a dental appointment
– Trigger points: what provokes patients into conflict?
– Ethical-legal culture of dentists
– Defensive factors for dentists against unfounded patient claims
– Practical strategies for gentle conflict resolution in the "dentist-patient" system
– Psychological adaptation of patients as a factor in preventing disagreements in dental practice.
