Patient Communication and Dental Office Management: Protocols, Clinical Tips, and Strategies
Category: Marketing and Management
Instructor(s): Anna-Maria Yiannikos
Course structure: Lessons: 5 total (4 lessons + 1 free) | Duration: 2 h 27 min
Course overview
The latest strategies and protocols for effective dental clinics management and enhanced patient communication!
Within the course you will learn:
– Protocols for attracting and retaining patients
– Protocols to dentist-patient communication
– Strategies to dealing with patient complains
– Strategies to maintain a healthy work-life balance.
Take your communication and clinic management skills to the next level with Dr. Anna-Maria Yiannikos — A renowned expert in the fields of human resources and dental business administration.
What you will learn
- Apply the 80/20 rule to prioritize clinical issues and improve practice efficiency.
- Implement five-step protocols to resolve patient complaints courteously and effectively.
- Use targeted communication techniques to understand patient needs and foster cooperation.
- Develop strategies for attracting patients and maintaining work-life balance as an associate.
Course lessons
Lesson 1. Mastering Patient Management. Keep Your Energy High and Your Practice Flourishing. Introductory lesson
– The principles of the 80/20 rule. Application in clinical scenarios
– Identify and address problems and concerns of patients to regain control and empower your practice
– The 5 steps of dealing with patient complains
– The 5 steps to solve problems with courtesy and care
– Enhance the ability to understand your patients' concerns and needs
– Master effective communication. Practical communication skills to engage with patients
Lesson 2. Mastering Patient Management. Keep Your Energy High and Your Practice Flourishing
– The principles of the 80/20 rule. Application in clinical scenarios
– Identify and address problems and concerns of patients to regain control and empower your practice
– The 5 steps of dealing with patient complains
– The 5 steps to solve problems with courtesy and care
– Enhance the ability to understand your patients' concerns and needs
– Master effective communication. Practical communication skills to engage with patients
– Strategies to setting and maintaining boundaries with your patients
– Promote a professional and respectful environment within your practice
– Strategies to maintain high energy levels and a positive outlook. Manage difficult patients with confidence and poise.
Lesson 3. Attracting New Patients. Ingredients to Grow Your Dental Practice
– Challenges dental professionals face in marketing their practice
– Overcome daily obstacles to create a successful growth strategy of your dental practice
– Strategies to establish a consistent influx of new patients
– Strategies to stay ahead of your competition and maintain a thriving practice
– The use of contemporary marketing methods, such as VIP seminars, podcasts, Instagram live sessions, and online reviews, to attract and engage potential new patients
– Protocols for developing the skills and mindset required to excel in both the clinical and business aspects of your dental practice.
Lesson 4. Overcoming the Challenges of an Associate Dentist. Work-life Balance
– Techniques for attracting and retaining patients
– Time management skills to help you balance clinical work, administrative tasks, and professional development
– Techniques to achieve optimal efficiency and productivity in your role as an associate dentist
– How to set realistic goals and achieve them
– Deal with the pressures of dentistry, and maintain a healthy work-life balance.
Lesson 5. Overcoming the Challenges of an Associate Dentist. Communication Skills
– Staff and patients' communication skills
– Steps to creating a positive work environment, foster patient satisfaction, and facilitate teamwork within your dental practice
– The 4 essential elements for successful communication
– Powerful words and word choice
– Body language and expression of feeling
– The S.M.A.R.T model to attract more patients and improve patient-dentist communication.
