Ripeglobal Patient Communication
السعر الرسمي
$200.00
السعر للأطباء خارج العراق
$20.00
السعر للأطباء داخل العراق
20 ألف دينار عراقي
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Part 1 :
An introduction to communications
Expectations
Treatment option bias
Understanding yourself
Determining if the patient is ready for treatment
Costs- dentistry is expensive
Acceptance rate and losing patients
Having a good relationship with your patient
Accepting what the patient wants
Money issues Understanding yourself before you can understand the patient
Projection and false consensus
Self serving bias
Reacting and ego
Sense of failure
Don't be desperate
Emotional price
Your financial limit
Don't take your work home
part 2 :
Long term treatment
Give options and information
False consensus and projection
Have a goal for treatment
Don't get emotionally involved
Explain why
People wont understand if you don't explain
Use an analogy the patient will relate to
Don't treat the patient as you would want to be treated
Treat with respect
Second consultations
part 3 :
Communication with patients - psychology and understanding
Asking questions
Find out what the patient wants and treat accordingly
Simple language the patient can understand
The patient needs to decide the treatment they want
Patient motivators
Speak the patient's language
Visual communication
Radiographs
part 4 :
Give a big range
Multiple treatment plans
Another consultation
part 5 :
Feeling confident with your proposed treatment costs and treatment plan delivery
Extensive treatment plans
The five stages of grief
Treatment acceptance is not personal
Two case examples
part 6 :
Educating people with false information
The importance of explaining risks
Implants vs bridges (own bias)
Patients and readiness
Expectations and risks
Accepting and understanding patients saying no to a treatment plan
Patient anxiety and sedation/drugs
Direct and indirect complaints
By: Dr.Lincoln Harris
6 Parts (3.5 GB) (5H:45M)
6 Parts (3.5 GB) (5H:45M)
